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Company
Shipping
Guarantee / Refund Policy
Privacy / Security
Placing My Order
Q: Who are you?
A: We are established in the year of 2001, and are now carrying over 20,000 health supplements, including weight-loss formula, anti-aging, bone health, vitality, vitamins, nutritional supplements, heart health, skin care and many more.
Q: How can I get in touch with you?
A: Address:
P.O. box 5872
El Monte, CA 91734 U.S.A.
Hours: 9:00 A.M. - 5:00 P.M. Monday - Friday
Tel: 1-626-579-2668
Q: How much is shipping?
A: The shipping fee will be calculated according the weight of the products. Please refer to the automatic calculation for U.S. domestic shipping cost and international shipping cost will be confirmed by email.
Q: How soon will you process my order?
A: Any order placed before 11am PST will be processed on the same day, orders made after 11am will be processed on the next day. We don't ship on weekends or holidays. Please allow 24-48 hours for processing your order. All shipping times and dates are subject to changes without notice.
Q: How long will it take for the product to arrive to my front door?
A: It usually takes about 5-7 business days to receive your order. International orders can take up to 2-3 weeks.
Q: Can I get my order faster?
You can select Next day Air, 2-day or 3-day shipping. Please note if you place your order on Friday and choose Next Day Air Shipping, the order will be delivered on the following Monday, (NOT Saturday). If you do need Saturday Delivery, please pay $15 extra and call in for the order.
Q: Can I ship to an address that is not my billing address?
A: We normally take orders that ship to an address that is different from the billing address. But those orders are subject to further verification.
Q: Will I be able to track my package?
A: Yes, we will send you a confirmation email with a tracking number after your order is shipped. And you can track your package using the tracking number provided.
Q: Do you offer International shipping?
A: Yes, we do. Please see the Shipping Information section for more details.
Q: I want to send a gift to my son in Iraq. Do you ship to APO / FPO addresses?
A: Yes, we do. Please see the Shipping Information section for more details.
Q: Do you ship to Alaska or Hawaii?
A: Yes, we do. Please see the Shipping Information section for more details.
Q: Do you offer a guarantee?
A: Some manufactures provide warranty on their products, but they must be contacted directly.
Q: What if I get the product and don't like it?
A: Return can be made within 30 days after shipment. Please contact us before returning the product.
Opened items cannot be returned. If you already opened the product and do not like the flavor or is not effective to you, please contact the manufacture directly.
Q: What do I have to do in order to return the product to you?
A: Please give us a call before you return the product to us, we will let you know the return procedure at that time.
Q: Will I get a refund?
A: You will get a refund for the product cost. Shipping and Handling is not refundable if the product is free from defectiveness.
Q: How long will it take for me to get a refund?
A: Once we received your returned order, we will issue a refund.
Q: Will you let me know when you get my return and refund my credit card?
A: Yes, we will.
Q: How do I know that shopping with you is safe?
A: Through the Yahoo! Store, VitaSprings.com is able to support 128-bit SSL (Secure Sockets Layer) encryption that is an industry standard for protecting your personal information. Netscape, AOL, Microsoft Explorer and other browsers support SSL to encrypt and protect your credit card information as it is passed to our site. We strive to protect your valuable personal information as it is sent across the Internet.
Q: Will you give my e-mail address to other companies?
A: No. We respect your privacy. We'll use your e-mail address only when we are confirming your internet order, or notifying you of changes/updates to the site or other news. We assure you, we do not make our email list or mailing list available to other companies.
Q: I don't want to place my order online, can I call you instead?
A: Sure, we take phone orders.
Q: What happens after I place my order?
A: You will receive an email from us confirming that we received your order. It will take 1-2 business days to process your order.
Q: What forms of payment do you accept?
A: We accept check, money order and major credit cards.
Q: Can I send you a check or money order?
A: Yes, you can.
Q: Do I have to pay sales tax?
A: If your order is shipping to an address in California, sales tax will be added on to your order.
Q: I would rather call you to place my order, can I do that?
A: Sure, we take phone orders.
Q: I can't figure out what Aunt Sally wants, do you have Gift Certificates?
A: Yes, we do. Please click no the Gift Certificates section on our main page to learn about your options.
Q: Do you have a newsletter I can sign up for?
A: Yes, please email us, so we can include you on our distribution list.
Q: What if I have a problem with my order?
A: You can give us a call if you have any problems with your order.
Q: How do I know if a product is available?
A: You can search on our website or call us to check the availability.
Q: Are there any rebates?
A: We have coupons and monthly specials. Please refer to the Coupons section on our main page to look for deals.
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